National Bank Financial

National Bank Financial Legal Affairs Department 1155 Metcalfe Street, 4th floor Montreal QC H3B 4S9 Toll free 1-800-361-8838 Fax 514-861-2877

• Your name, contact information, and account number as well as the particular circumstances and details of your complaint, notably, the date on which the event took place
• All relevant documentation, including details of meetings and/or discussions following those meetings that might clarify the situation

We will acknowledge the receipt of your complaint in writing within 5 business days, giving you the name and the contact information of the person analyzing the complaint Should you have any questions concerning the advancement of the file, we invite you to contact this person directly Rest assured that we will do our utmost to settle your complaint fairly and quickly

We will contact you in writing at the latest 90 days after our investigation begins detailing the results and conclusions of our inquiry as well as the options available to you if the problem has not been resolved to your satisfaction

Electronic Brokerage Service User Agreement

In exchange for the right to access the service provided by National Bank Financial, it is hereby agreed as follows: Use of the Internet You hereby acknowledge that the security, integrity and confidentiality of information exchanged between you and National Bank Financial via the Internet cannot be guaranteed because the information could be viewed or altered by a third party during such exchanges

Consequently, we also ask you not to send buy or sell orders, funds transfers or other directives by Internet, since the sender of these communications cannot be identified with certainty by National Bank Financial due to their means of transmission

Limitation of Responsibility and Damages You expressly agree that use of the service is at your own risk Neither National Bank Financial nor the legal entities in its group, nor any of their employees, representatives, external suppliers or providers of licensed content guarantee that the service will not be interrupted or is error-free They provide no guarantee of results that may be obtained from use of the service with respect to the accuracy, reliability or content of the information or the services provided

Verification of Information You must verify the accuracy of account information with your Wealth Advisor before giving your Advisor any trading directives

Information on your accounts and on exchange-traded securities is not provided to you for legal, accounting, taxation or other uses, and must not be used for these purposes Only your transaction confirmation and your portfolio statement sent by mail constitute official proof

Authentication National Bank Financial is not obliged to verify the actual identity or authority of any password user, or the authenticity of the user identification and account number assigned to you You are responsible for maintaining the confidentiality and security of your password, user identification and account number

National Bank Financial shall not be responsible for damages arising from improper use or fraudulent use of your password, user identification and account number

Service Interruptions and Termination of Service National Bank Financial has the right to modify or interrupt at any time any or all parts or features of the service, notably the content, hours of availability and hardware required to access or use the service You agree that National Bank Financial may suspend or terminate your access to the service for any reason and without prior notice