Cloud ERP for wholesalers, distributors and online retailers covering inventory, orders, catalogues and customer activity

Abacus Cloud
Hosted telephony and unified communications platform for businesses with several sites
- Call Scripting
- 24/7 (Live Rep)
- Online
- Business Hours
- +21 more

About Abacus Cloud
Abacus Cloud is a platform for hosted business telephony and unified communications. It is offered by Abacus Group, which implements private, public and hybrid telecommunications clouds. The service is aimed at organisations that want phone, conferencing and messaging delivered from the cloud across several locations.
What Abacus Cloud offers
- Hosted PBX — business phone system delivered as a service.
- Unified communications — combines conferencing, presence, instant messaging and mobility.
- SIP trunks — burstable trunks, with pooled minutes and talk paths shared across all sites.
- Self-service portals — web portals that let customers manage their own settings.
- Enterprise reporting — reports on usage across the business.
- VoIP readiness assessments — checks whether a network is ready for voice over IP.
Who it works with
Multi-site organisations and enterprises that want a single telephony platform across locations.
Key facts
- Vendor: Abacus Group
- Data centres: Geographic redundancy provided through SunGard
- Video: Video conferencing available
Profile written by TrustList from the business's own published information, Oct 2026.
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Categories & features
- Call Scripting
- 24/7 (Live Rep)
- Online
- Business Hours
- Web-Based, Cloud, SaaS
- Mobile Line Compatibility
- Internal Cost Allocation
- Fixed Line Compatibility
- Contract Negotiation
- Chargeback Tracking
- Billing for Voice
- Billing for Data
- Usage Reporting
- VOIP
- Interactive Voice Response (IVR)
- Telemarketing Management
- Predictive Dialer
- IVR / Voice Recognition
- Call Monitoring
- Call Center Management
- Escalation Management
- Queue Management
- Real-time Chat
- Contact Management
- Reporting/Analytics
Rankings
- Telecom expense management software › Call monitoring#3
- Telecom expense management software › Internal cost allocation#4
- Telecom expense management software › Billing for data#4
- Telecom expense management software › Chargeback tracking#4
- Telecom expense management software › Web based cloud saas#4
- Telecom expense management software › Contract negotiation#4
- Telecom expense management software › Mobile line compatibility#4
- Telecom expense management software › Fixed line compatibility#4
- Telecom expense management software › Usage reporting#5
- Telecom expense management software › Billing for voice#5
As of 2026-10-05. Organic ranks only; sponsored placements are never ranks.
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