Grasp

Grasp is a customer conversations platform for service teams. It brings messages from several channels into one timeline per customer, so that agents see the whole history and customers do not need to repeat themselves. The product also includes AI features inside its team inbox.

Products and services

• Team inbox: a shared workspace where colleagues handle customer messages together.
• Multi-channel support: email, phone, chat, WhatsApp for Business, Facebook Messenger and Instagram Direct.
• Single customer timeline: every contact moment gathered in one view.
• AI assistance: tools built into the inbox to speed up replies and turn interactions into insights.
• Proactive conversations: starting contact with customers who are likely to want information.

Customers and markets

Customer service and support teams that want to scale their service while keeping a personal touch across channels.

Key facts

• Product type: Customer service software
• Channels: Email, WhatsApp, Messenger, Instagram and more
• Extras: Help centre and demo scheduling