GEMADEC

For more than 45 years, GEMADEC has advised public bodies and large companies on digitising their operations. The business is based in Casablanca, Morocco, and by its own account it works across Africa, with clients that include postal operators, governments, ministries and major public and private groups. It describes its approach as built on partnership and performance.

Hybrid mail and postal modernisation

Hybrid mail combines electronic and physical delivery of letters. GEMADEC's ePost solution is aimed at postal organisations, and the firm reports that the solution has made it a reference point for the digital transformation of postal operators. It has built national hybrid mail centres and has more than 15 years of experience in the hybrid mail field.

Document digitisation and integration

Digitising a document or a process means replacing paper steps with electronic ones. GEMADEC's solutions are integrated into a client's information system, so they sit within existing operations. The work covers document capture, electronic document and process management, and the recovery and digitisation of archives.

Biometric onboarding and identity

Remote customer onboarding uses biometric authentication and identification, together with optical character recognition that captures a customer's documents intelligently. Facial recognition also supports digital proof of life, which lets a pensioner confirm they are alive without a paper certificate.

E-government platforms for parliaments and agencies

The e-Parliament solution is an electronic platform that manages documents and processes and takes in historic archives, with the modernisation of working methods built in. A separate digital platform for a Moroccan tourism engineering company aims to digitise its business processes, widen the scope of its work and support its transformation.

Innovation, speed and client care

The firm presents its work as a combination of innovation, speed and flexibility. It describes professional service as central to client satisfaction, and says its after-sales support is there to advise, guide and help clients whenever a problem arises.