Faro Creativa Studio

Custom software and process redesign in Costa Rica

Faro Creativa Studio is a Costa Rican software company, which presents its own website under the name Infosgroup. The firm says it has spent more than twenty years on projects for public and private organisations, and that more than fifty companies have used its engineering solutions to simplify processes, cut operating costs and improve customer service.

Diagnosing the problem before building anything

The firm's method starts with the diagnosis. Its consultants analyse the situation inside a client's business using specialist techniques, aiming to identify the root cause of a weakness rather than its symptoms. Typical problems it names include outdated inventories, inefficient production and weak customer service, which it describes as the marks of a disorganised company that is not performing well.

Process innovation and software design

Once the causes are clear, the firm designs a solution strategy and presents it to the client so that the methods to be used are understood in advance. The solution combines the redesign of unsatisfactory processes with custom software that systematises the improved processes. The firm draws on its knowledge of process innovation, enterprise architecture, software engineering, agile methodology and project management.

Web, app development and software quality control

The services listed cover custom software development, web development, application development and software quality control. Quality control is presented as part of the same engineering effort, so that the systems delivered meet the standard the client has agreed to.

Training so clients can maintain their own products

A distinctive feature of the firm's approach is that its consultants teach the client's team to apply the same techniques, so that staff can maintain and improve the finished product themselves. The firm says that products it builds can be updated with relative ease, and that after the engagement ends it continues to advise and support the client on problems that come up along the way.

Who the firm works for

The firm presents itself as a technology adviser for organisations that want to define a technology strategy aligned with their business goals. Its written material is in Spanish and is aimed at business owners and managers who are considering whether they need a bespoke system.