ENSEK

ENSEK builds cloud software for energy retailers and utilities. Its platform handles the customer lifecycle from quote and sign-up to billing, collections and service, and the company is extending it into energy orchestration that links people, devices and data.

What ENSEK offers

• Billing and customer management — onboarding, account management, accurate billing and regulatory reporting for domestic, SME and complex industrial and commercial sites.
• Financial and margin intelligence — analytics showing margin performance and what drives the expense of serving customers.
• Risk and debt management — tools to identify vulnerable customers and manage bills and payments.
• Customer engagement — multi-channel communications, self-serve portals and quote and sign-up journeys for B2C and B2B customers.
• Outsourced back-office service — an automated service that takes on routine supplier operations.
• Flex and balance tools — Flex, an automation and behavioural insight capability, joined with Ignition, plus a beta tool showing customer balances in near real time.

Who it works with

Its customers are energy suppliers, utilities and energy retailers working in regulated markets, from domestic dual-fuel to business portfolios.

Key facts

• Model: SaaS, cloud native
• Products: Ignition and Flex
• Sector: energy retail and utilities