DLR Software

DLR Software develops management software for companies in Argentina, with a focus on retail. Its suite is designed to fit many business models and formats, from single outlets to larger networks, so that the systems keep pace as a client grows.

Modular retail management software

The core product is an administrative and accounting system, sold as Solutia ERP, with a modular and scalable structure that can serve a wide range of store formats. Extra modules and custom applications are added where a particular format needs them, so the base system does not have to be rebuilt for each client.

Point of sale and warehouse control

The point-of-sale application captures all of a company's sales information at the till, in a flexible and adaptable package. Separately, the company builds a system for running distribution centres that supply branches, which covers the management of a business that operates several sites from one stock base.

Ecommerce linked to the till

An ecommerce module works with the point-of-sale and management systems, so an online sale is recorded in the same way as one made in store. The company says it lets customers shop remotely and securely, while the business gains a sales channel that can be applied straight to its sales system. The retail clients it names include supermarkets and hypermarkets.

Support around the clock

Support is offered on a 24/7 basis. Alongside a regular help desk in office hours, trained staff are on duty every day of the year, and calls received after hours are passed to whoever is available. Cases are logged as numbered tickets and ranked by priority, according to how urgent and complex each problem is. The client receives a report of the work done and the procedures to follow if a similar problem arises, and clients are asked to install a remote-access tool before they call so an adviser can connect and fix the problem more quickly.