Hashtag Loyalty

Hashtag Loyalty is a customer loyalty tool for businesses that want to keep customers coming back. It works in three steps: capture customer data, understand it, then use it to engage people at scale. The company says its aim is to help a business grow by building loyalty, improving retention and increasing revenue, instead of chasing one-off sales.

Features

• Data capture: first-party customer details gathered through touchpoints such as a loyalty programme, a feedback form or a reservation system.
• Insights: simplified, usable views of customer behaviour and activity.
• Automated engagement: personalised contact with many customers at once, kept in a human tone.
• Retention and revenue focus: the programme is aimed at building loyalty one customer at a time.

Who it works with

Businesses that deal directly with customers and want to know more about them, for example venues that take reservations or collect feedback.