GoGoGuest

GoGoGuest is a guest engagement platform for restaurants and restaurant brands. It pulls customer data together from the systems a venue already runs and uses it to send targeted marketing by email and text message.

What GoGoGuest offers

• Customer data management — connects point of sale, WiFi, online ordering and third-party app data into one view.
• Segmentation and automation — groups guests and sends rewards and campaigns without needing a branded app.
• Revenue dashboard — real-time reporting across first-party and third-party sales channels.
• Product mix and basket analysis — shows what guests buy and when, to guide menu choices.
• Guest WiFi marketing — a WiFi service that also collects information about diners.

Who it works with

Independent and growing restaurant chains, with some mention of retailers. New customers are offered a demo and a digital specialist who helps plan a growth programme.

Key facts

• Channels: email, SMS, first-party and third-party apps
• Onboarding: demo, specialist support, then testing and iteration