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PACS Software

Gemini

Self-hosted work management and helpdesk software on the Microsoft stack, from Countersoft

By Imagem

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  • Recurring Issues
  • Percent-Complete Tracking
  • Recurring Task Management
  • Backlog Management
  • +29 more
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About Gemini

Gemini is a work management tool from Countersoft that combines helpdesk ticketing, issue tracking and project management. It can be installed on a company's own Microsoft servers or used in the cloud, and it is built on .NET.

Main features

  • Help desk and service desk: takes emails in and follows each ticket through to resolution.
  • Service levels: countdown timers, auto-escalations, auto-replies, rules and actions.
  • Issue and project tracking: covers agile planning, requirements capture and QA testing.
  • Time tracking: records time spent on work.
  • Extensibility: a RESTful API, an apps framework and open source components.
  • Mail connections: links to Office 365, Exchange, Google Mail, IMAP and POP3.

Key facts

  • Vendor: Countersoft
  • Deployment: self-hosted or cloud
  • Emphasis: privacy and customisation

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

  • Recurring Issues
  • Percent-Complete Tracking
  • Recurring Task Management
  • Backlog Management
  • Ticket Management
  • Assignment Management
  • Escalation Management
  • Issue Auditing
  • Issue Scheduling
  • Create Subtasks
  • Installed - Windows
  • Web-Based, Cloud, SaaS
  • Live Online
  • Webinars
  • Documentation
  • Business Hours
  • Online
  • Project Management
  • Traditional Methodologies
  • Kanban Board
  • Idea Management
  • Agile Methodologies
  • Customizable Templates
  • Time Tracking
  • Client Portal
  • Audit Trail
  • Time & Expense Tracking
  • Reporting/Analytics
  • Workflow Management
  • Collaboration Tools
  • Resource Management
  • Dashboard
  • Task Management

Rankings

As of 2026-10-26. Organic ranks only; sponsored placements are never ranks.

What the business tells TrustList

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