Squid Alerts

Squid Alerts is a tool that makes sure a team receives every alert or call from its clients. Alerts can arrive by an online form, email, phone call or the API, and are routed according to rules the team sets.

What Squid Alerts offers

• Multiple alert channels — online form, email, phone call and API.
• Escalation chains — define who gets an alert, how it is sent, and how long to wait before moving to the next person.
• On-call calendars — set primary and secondary on-call people.
• Schedules — the tool can build the on-call rota automatically, or a team can make a custom one.

Who it works with

The sources describe teams that need reliable response to client alerts, such as support and operations groups, but give no named client types.