Cloud Alert

Cloud Alert is a notification system that lets financial institutions exchange two-way messages with customers on mobile devices. It is presented as an alternative to push notifications and SMS alerts, and it plugs into a bank's existing systems.

What Cloud Alert offers

• Encrypted alerts — transaction messages delivered to a downloadable app that shows the decrypted text.
• Two-way interaction — customers can approve, reject or start transactions from the app.
• SMS fallback — alerts convert to text messages if the app is missing or no smartphone is used.
• Fraud and card reports — customers can report suspicious transactions or lost cards.
• One-time passwords and read receipts — banks can send codes and see when a message was read.

Who it works with

It is built for banks and similar institutions that want to reduce call-centre load and make customer messaging interactive. Messages are routed and stored through servers on several continents.