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The last mile is changing fast and you need to keep up!

Customers are increasingly demanding when it comes to the delivery experience. They want visibility, flexibility and control. In fact, several recent studies, including those by Metapack, show that consumers will abandon their basket if the delivery option they want is not available. Given massive volume growth, out of home is a „must have” to be able to achieve capacity and critical to offer customer choice. A good returns process is an important element of CX and can determine whether customers come back…or not. While each user group (Customers, Merchants and Carriers) benefit from a different value proposition, automated parcel machines and PUDO’s are central to each of them and can be expected to become more important over time. Much of the Covid-19 acceleration in e-commerce is likely to last and B2C parcel volumes in the EU and Great Britain will reach more than 20 billion pieces in 2025 in our base-case scenario. However as a result of the pandemic parcel growth performance is not uniform across the EU, and OOH delivery networks do not seem to be optimised at this stage yet.

Out Of Home delivery in Europe 2022, PUDO and parcel lockers

Keep up with innovation

Dynamic development of e-commerce

According to our analysis and reports, the e-commerce parcel market will grow by 100% in the next 4 years

Out of home delivery

Deliveries to automated parcel machines (APMs) and point of delivery (PUDOs) are becoming crucial and are an essential part of last mile logistics

Innovation is essential to growth

The latest developments in the industry E g Interactive delivery management, i e active management of the delivery by the consumer

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Meet our Customers and Partners

Bloq it is providing a world leading smart locker solution Solving last mile issues & enabling everyone to participate in e-commerce, across the globe Founded in 2019, Bloq it is one of the fastest growing smart locker companies in the market As a start-up, the company have won the Most Innovative award at Web Summit 2019 and we are regarded as one of Portugal's top 10 tech start-up’s by EU Start-up’s Bloq it have recently won the Scale Up of the Year award by Start up Grind Global Conference 2022, in San Francisco Alongside Last Mile Experts, we are working together to provide complete last mile solutions rather than just hardware or software, so as to create a unique and much-needed offering in the last mile

Postal and Parcel Technology International is the world’s leading magazine dedicated to the postal, parcel and courier industries, providing an international communications platform for industry suppliers and business strategists The print magazine is distributed to more than 8,000 individually named and fully registered key decision makers within the industry, while its dedicated website reaches a further 15,000 digital readers The website features weekly news, exclusive features, expert analysis and opinion, the latest videos, an online edition and full digital archive of previous magazine issues

Last Mile Experts Group

One of the few specialists last mile consultancies with worldwide coverage A specialist data research and AI team, conducting analysis and predictions of CEP development