Equiniti Charter

Equiniti Charter makes case handling software for organisations in tightly regulated sectors. It has two product lines: complaints and case management for customer-facing businesses, and covert management software for police and other law enforcement bodies.

What Equiniti Charter offers

• Complaints and case management — software for logging, tracking and resolving customer complaints and cases.
• Covert management — a system that gathers covert policing information and intelligence into one data store.
• Customer service tooling — software meant to raise service efficiency and improve the customer experience for regulated brands.

Who it works with

Its complaints software is used by banks and financial services firms in the UK. The company states it works with 55 financial services brands and has run a large complaint handling system for over 70,000 users at one major UK bank. The covert software is used by police forces in the UK and overseas.

Key facts

• Cases managed: over 4.5 million, as stated by the company
• Financial services brands served: 55
• Sectors: financial services and law enforcement