Avaya

Avaya makes enterprise communications and customer experience software. Its current website focuses on large enterprises and government agencies, and its older profile says the company has been building communications technology for over a century. Products run in the cloud, on premises or in a hybrid mix.

What Avaya offers

• Avaya Infinity — a platform that joins communications, enterprise data, AI, systems and workflows to run customer experience across a business.
• Avaya Nexus — resilient voice infrastructure for regulated and high-stakes operations, linked to paging, notifications, radios and collaboration tools.
• Avaya Government Cloud — secure unified communications and contact centre modernisation for FedRAMP Moderate and IL4 High environments.
• AI and data connections — links to Databricks data and approved AI models so work can be routed and tracked during an interaction.

Who it works with

Large organisations, public-sector agencies and regulated operations. Case studies on the site cover healthcare, insurance, education and banking.

Key facts

• Deployment: cloud, hybrid and on-premises.
• Government compliance: FedRAMP Moderate and IL4 High environments.
• Heritage: more than one hundred years in communications.