Zailab

Zailab is a cloud-based contact centre platform built for businesses of all sizes, with a particular focus on small and mid-sized teams. It is meant to be quick to set up and easy to adjust afterwards.

What Zailab offers

• Contact centre platform — a hosted system for handling customer conversations in one place.
• AI routing — artificial intelligence that routes and prioritises interactions arriving from any channel at any time.
• Personalised routing — rules that send each customer to a suitable agent to improve the conversation.
• Usage-based model — features are used and billed as needed instead of through monthly licences or upfront set-up fees.

Who it works with

Businesses of all sizes, particularly small and mid-sized support teams that want to raise efficiency and improve customer interactions.