ubisend

ubisend builds chatbots and automation tools that let organisations talk to customers, prospects and employees. It was described as an artificial intelligence developer offering automation, AI and conversational products. Its current web presence sits within the Soprano Design communications platform.

Products and services

• Customer support bots: handle, deflect and escalate queries such as billing and account access.
• Lead capture and qualification: chat that collects and scores enquiries and routes them onward.
• Appointment management: bookings, confirmations and reminders linked to booking systems.
• Internal assistants: help for HR questions, onboarding, IT support and leave requests.
• Robotic process automation: replaces repetitive manual tasks with automated workflows.

Who it serves

Its earlier profile focused on companies with a clear reason to contact their audience and struggling with low engagement or slow lead conversion. The platform connects to enterprise systems through REST and SOAP interfaces, and hands conversations to live agents when a person is needed.

Key facts

• Availability: bots work around the clock
• Technology: natural language processing and machine learning
• Integration: REST and SOAP APIs