Teleperformance UK

About

Teleperformance is the worldwide leader in outsourcing multi-channel customer experience management. We provide contact centre solutions for local and international companies and public sector organisations, across a broad range of industries, around the world, providing superior results in managing their multi-channel customer care, technical support, customer acquisition and debt collection operations.

Global solutions

Teleperformance is the largest contact centre organisation in the world with the most significant global footprint. This enables us to provide global solutions for onshore and offshore clients to match the speed to market our client's demand, underpinned by our unparalleled experience in the market.

Delivering outstanding customer experience

We are regarded as an expert for multi-channel contact centre solutions that place quality at the heart of a strategy to deliver outstanding customer experience.

In terms of the services, we offer the majority of what we do is customer service across all channels including voice, email, white mail, video and social media. We also have well-established technical support, back-office and customer acquisition experience.

Teleperformance UK

In terms of the actual business services offered Teleperformance is the only significant ‘pure-play’ customer experience outsourcing company in the UK. This means we have an in-depth understanding of the sector and all our investment is to develop our business in line with evolution within the industry.

We are present in 22 locations around the UK and the combination of contact centre experience, our highly committed and active management team, financial stability and quality focus enable us to deliver high quality, award-winning services to our clients and their customers, using the expertise of our people, quality processes, training and technology.