Pigro

Organizations make huge efforts to create valuable support content that is not easily discoverable. Pigro AI allows your company to automatically convert the existing digital documentation (like User Manuals, Websites, Blogs, etc..) into real answers for your users without requiring to rewrite your knowledge base.

Pigro is easy and fast to set up and doesn't require any initial long configuration like NLP/U nowadays solutions thanks to his proprietary technology, using a statistical approach easily scalable across different customers and languages.

Pigro is a turnkey helpdesk virtual assistant able to answer users’ questions and to helps its human colleagues with the most difficult ones.

Companies’ knowledge base already contains the answers to users’ questions in an aggregate form. Pigro retrieves answers automatically providing them through a chat.

Pigro addresses many problems in the Internal Helpdesk and in Customer Care.

Customer Service Agents have to deal with repetitive and trivial requests. Pigro can answer to user’s questions and help agents with the most difficult ones, increasing Customer Satisfaction, and agent productivity. Pigro gives Contact Center agents​ the opportunity to take over the conversation when they think it's needed or when the user asks for.

Pigro is also able to answer to all your employees’ questions about internal procedures, company policy, marketing, and sales campaign and much more reducing the number of opened helpdesk tickets.