Netcall

Transform your customer engagement. Work smarter, gain competitive advantage, lower operating costs and hit your targets.

Smart, user-friendly and beautifully designed solutions:
Our goal is to help clients engage effectively with their customers. We create, maintain and support software applications to support this goal.

All our applications sit on our customer engagement (CX) platform Liberty. Interactions are seamlessly managed from start to finish.
• Integrate your channels into one universal queue and drive first contact resolution rates up to 90%.
• Accurately forecast your staff resources and reduce call waiting by up to 75%.
• Streamline customer engagement, increase satisfaction and loyalty. After a positive experience, more than 85% of customers buy or invest more.

Data and content in one place:

• Working in partnership with our customers we help them to:
• Manage service delivery across all channels; social, web, voice and self-service
• Promote first contact resolution using automated workflows
• Join-up the front line contact center with back-office systems
• Keep customers informed and reduce inbound contact
• Gain visibility and control of volatility in the contact center
• Optimize the deployment of agents
• Improve the customer journey with high-quality customer interactions.

We tailor our solutions for the private, public and healthcare sectors based on our extensive market knowledge. We can customize these for specific groups within these markets.

Available as hosted, on-premise or a hybrid blend of both, we tailor our solutions to client requirements. Our UK development team's design philosophies include an emphasis on standards, quality, and security.

Over 700 organizations enjoy Netcall solutions. Deliver superior customer service any time, any place, anywhere. Explore netcall.com, email getintouch@netcall.com or call 0330 333 6100 and ask for “Transforming Customer Engagement”.