About

Jacada is a leader in customer service and contact center solutions. Jacada’s award-winning solutions enable organizations, all around the world, to provide the absolute highest quality of service for their customers. We at Jacada seek to improve the experience of customer service by providing the following:

The benefits of what we provide

Reduction in Average Handle Time (AHT) and Agent Training

Improvement in First Call Resolution (FCR)

Customer Satisfaction (happy customers)

Reduction in Contact Center Call Volume (fast ROI)

Dedication to your success as a leading Customer Service Provider

**Self Service
**Enable Customers with the necessary tools

**Automation
**Drive efficiency in all areas of support

Simplicity
Ease of use for both customers and agents

Context
Personalized and meaningful interactions