Jacada

Jacada provides software for customer service and contact centres. Its stored profile focuses on helping organisations raise service quality while cutting handling effort. The website now listed for it presents a different brand, Uniphore, so this profile relies on the earlier stored text.

What Jacada offers

• Self-service — tools that let customers resolve issues themselves.
• Automation — efficiency gains across support tasks.
• Agent assistance — simpler working for contact centre staff.
• Context — personalised interactions based on customer history.

Who it works with

Organisations around the world that run customer service and contact centre operations.

Key facts

• Aims: shorter average handle time, better first call resolution and lower call volumes
• Current website brand: Uniphore