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Artificial Intelligence Company

i2x

Real-time AI coaching and call analysis software for contact centres in German-speaking markets

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About i2x

i2x is a software company that uses artificial intelligence to coach contact centre agents during live calls. It is built for the DACH market and keeps customer data in data centres in Germany.

What i2x offers

  • Real-time assistance — shows agents suggestions on screen while a call is under way, including signals that a customer may be ready to buy.
  • Conversation analysis — transcribes every call and checks it for quality, compliance risks and sales opportunities.
  • Voicebots — automated voice agents for inbound and outbound calls, and virtual customers used for staff training.
  • Coaching for team leaders — turns call analysis into coaching recommendations after each conversation.

Who it works with

Contact centres, including agents, team leaders and managers, in the DACH region.

Key facts

  • Hosting: EU data centres in Germany
  • Data protection: GDPR-compliant anonymisation of calls
  • Regulation: Described as compliant with the EU AI Act

Profile written by TrustList from the business's own published information, Oct 2026.

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