Genii Ai & Analytics

Genii Ai is an AI and SaaS Development company.

Genii Ai & Analytics provides artificial intelligence (AI) and machine learning solutions to Top 500 companies in the Financial Services, Telco, Healthcare, Insurance, Automotive and Retail sectors.

Genii Ai started four years ago to R&D and develop Innovation and Analytic platforms to improve customer service, sales and retention for B2C companies. During this process, Genii developed the first Ai Prediction models to provide “Future State” customer behavioral prediction models that could integrate into digital RPA platforms and chatbot platforms. Genii leverages NLP, Text Analytics and machine learning on platforms such as Google, AWS, and Azure for the prediction models.

“Everything we R&D is to try and innovate the improvement of the customer experience (CX), and reduce costs associated with Customer Service, while improving Sales and Retaining Customers” – Genii Ai
Apart from the Ai platforms, Genii also provides SaaS solutions such as CEX Analytics, Interaction Analytics and Analytical QA solutions for Contact Centres.

Genii has established global partnerships with large technology providers in Africa, UK and the US to distribute these Ai assets.

Genii employs a combination of Data Scientists, Data Engineers, Software Engineers, Business Analysts, and Visualisation Engineers as part of the R&D Labs.