Foehn

Foehn is a cloud communications provider, now called Kerv Experience, with a history of IP telephony and contact centre work. It began in 2000 and has served private and public sector customers. Its current focus is customer experience and contact centre transformation.

What Foehn offers

• Cloud contact centres — deployment of cloud customer contact systems.
• Cloud telephony — phone systems, including the Voxivo product.
• Genesys Cloud services — it describes itself as a long-standing partner in EMEA.
• Support and managed services — ongoing help after deployment.
• CX consultancy and customer success — advice on getting value from the technology.

Who it works with

Organisations in the private and public sectors that run customer contact operations. One example named on its site is Skipton.

Key facts

• Current name: Kerv Experience
• Active since: 2000
• Technology partner: Genesys Cloud