Aspect Software

Aspect Software sells enterprise workforce management software for contact centres. Its platform plans staffing, builds schedules and tracks how teams perform, with an AI feature called Aspect Intelligence that flags risks to service levels early.

What Aspect Software offers

• Forecasting — predicts call volumes using several models that adapt to demand.
• Scheduling — shift bidding, trading and preference-based rostering that respects labour rules.
• Real-time monitoring — alerts on schedule adherence and operational metrics.
• Agent self-service — tools giving agents more say over their own schedules.
• Deployment choice — cloud, hosted, private or on-premises delivery.

Who it works with

Large contact centres and the managers and agents who run them. The company says it supports more than 400 contact centres and over two million agents.

Key facts

• Product focus: workforce optimisation and management
• Scale: over 400 contact centres, as stated