Levit8 Business IT Solutions

Switching IT providers without the disruption: how Levit8 runs managed support

Levit8 Business IT Solutions looks after the technology of Australian organisations under a managed support model. Its site promises managed IT and cyber security that is onshore, available at all hours and built around how a client's team actually works. The company has offices along the east coast, with the Gold Coast in Queensland named among them.

The handover from a previous provider

Much of the firm's argument is aimed at businesses unhappy with their current IT partner. It says moving to Levit8 does not have to be complex: the transition is structured and carefully managed from the first day, so that systems stay stable and staff stay supported. A specialised onboarding process follows, which the firm says lets its team deal with later technical problems faster.

Support delivered by local engineers

Staff who raise a problem speak directly to Australian-based engineers, with no offshore routing and no scripts, according to the firm. Tickets are handled through a defined process, and urgent requests have priority queues so work is not held up. The company also holds monthly meetings with executives to review requests, projects and plans, and offers an executive portal for visibility.

Services and standards

• Managed IT support and a round-the-clock helpdesk
• Infrastructure, backup and cloud environments
• Microsoft 365 and Teams Phone
• Cybersecurity aligned with the Essential Eight, applied to every client as standard
• Education and advisory work on AI, cyber requirements and new tools

Commercial approach

The firm says it recommends what is right for the business and is not tied to preferred vendors, commissions or lock-in. Pricing is stated as clear per-user, infrastructure or service charges without surprise invoices. Its older pages say its aim is to treat IT as a driver of success, built on integrity, transparency and accountability for risk and return on investment, with support from local specialists.

Levit8 Business IT Solutions provides managed IT support to business clients, with help available around the clock. It focuses on fixing recurring problems properly rather than patching them, and works with a team of local engineers.

Services

• Managed IT support: proactive support available 24 hours a day, by email, phone or on-site visit.
• Scalable infrastructure: systems set up to grow with the client while staying secure and stable.
• Monthly IT meetings: regular reviews of projects, support requests and technology plans.
• Cloud, backup and applications: management of business-critical systems and the return they deliver.

Customers and markets

Businesses wanting secure, reliable IT. One named client is the Queensland branch of the Pharmacy Guild of Australia, and customer comments praise the engineers' politeness and speed.

Key facts

• Support hours: 24 hours a day
• Team: Local IT engineers