Interwise IT

Interwise IT supports the technology of small and medium businesses in Australia. It aims to be a single supplier for helpdesk, monitoring and advice. Customers on its site include a specialist medical practice and a law firm that has used it for over fourteen years.

Products and services

• IT support and helpdesk: proactive and reactive monitoring intended to reduce downtime.
• Expert guidance: advice from qualified technicians on scaling infrastructure as a business grows.
• Virtual CIO services: standardised helpdesk and vCIO roles for franchise and multi-site groups.
• Support packages: options from on-demand help through to several levels of premium support.
• Switching service: a review of existing IT with a written report, then a managed handover from the previous provider.

Customers and markets

It is suited to businesses with roughly 10 to 100 users, and it highlights work for general practitioners, healthcare staff and franchise groups. Contracts carry no lock-in period.

Key facts

• Based in: Australia
• Focus: healthcare, legal and franchise clients