Zoom Video Communications

Zoom Video Communications runs a cloud platform for video meetings, phone calls, chat and content sharing across mobile devices, desktops, telephones and meeting-room systems. The company was founded in 2011 by engineers and managers who came from Cisco and WebEx. Its customers include businesses, councils and universities.

What Zoom offers

• Meetings and video — video conferencing for remote, hybrid and in-person teams.
• Phone — a cloud telephone service delivered over the internet.
• Team chat and documents — messaging and shared content for day-to-day collaboration.
• Webinars and events — branded online and hybrid events for reaching audiences.
• Contact centre — tools that combine phone, chat, email, SMS, social and video, with a virtual agent for routine questions.
• AI features — meeting summaries, follow-up suggestions and a note-taking tool called My Notes.

Who it works with

Case studies on the site feature UK councils, universities and training providers, as well as a large airline workforce.

Key facts

• Founded: 2011
• Founders' background: Cisco and WebEx
• Product range: meetings, phone, chat, webinars, events and contact centre