WorkHeld

WorkHeld is a software platform that digitalises industrial assembly, service and maintenance work, from the moment an order is created to the customer's signature. Its distinguishing feature is a voice assistant that lets technicians record and look up information hands-free. The site is Austrian in outlook and describes the product as connected workforce management.

What WorkHeld offers

• Order and project planning — coordinators distribute tasks and resources, including drag-and-drop scheduling.
• Mobile apps for technicians — parts lists, plans and checklists on site, usable offline.
• Voice assistant — spoken input so gloved or dirty hands are no obstacle.
• Time and expense capture — work and travel time, expenses, materials and defects.
• Automated reporting — service reports produced without a network connection.
• Industrial IoT platform — brings machine, process and production data into existing IT systems.

Who it works with

Production, assembly and commissioning, customer service and maintenance teams in industry.

Key facts

• Product type: field service management software