ServiceNow

ServiceNow sells enterprise software that automates and tidies up business processes. Its applications are used to run work across several departments in large organisations.

What ServiceNow offers

• IT workflows — automating IT tasks and requests.
• Customer service — tools for handling customer requests and cases.
• Security operations — managing security tasks and responses.
• Human resources — digitising employee-facing HR processes.

The company says its applications automate, predict, digitise and optimise tasks, with the aim of making simple jobs easy and complex multi-step jobs straightforward. The stated goal is a better experience for both employees and customers.

Who it works with

It targets enterprises that want one platform for processes that cross IT, customer service, security and HR.