SentiSquare s.r.o.

SentiSquare s.r.o. analyses written and spoken customer interactions with its own language-independent semantic engine. It pulls out main opinions and keywords from the text, so customers do not need to supply keywords beforehand.

What SentiSquare s.r.o. offers

• No-code NLP platform — connects to existing company systems and lets users adjust models themselves.
• Omnichannel analysis — reviews all conversations across communication channels.
• Operator coaching — shows weaknesses so contact centre staff can be trained.
• Compliance checks — language models flag deviations from internal and legal rules.
• Small language models — suited to high volumes, low delay and sensitive data.

Who it works with

Telecommunications, finance, energy and insurance companies running contact centres.

Key facts

• Recognition: first place in the People category of the Czech Contact Center Award 2025