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IT Product Company

QuandaGo

Cloud customer-experience software for contact centres, knowledge management and process automation

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About QuandaGo

QuandaGo is a cloud software company that builds customer-experience tools for contact centres. Its platform combines customer interactions, knowledge and business processes in one place. It also offers a consulting method for deciding where AI and automation fit into customer service.

Products and services

  • Contact centre software: handles calls, emails and chats in a single connected conversation across channels.
  • Knowledge management: gives agents and customers quick access to the right answer.
  • Business automation: rules-based automation that directs actions across departments in the background.
  • AI assistance: live suggestions to agents while they handle a case.
  • Discovery Scan: an analysis of existing customer interactions to find the most suitable use cases for AI and automation.

Customers and markets

The company says it has handled more than 100 million interactions for brands in retail, financial services, telecommunications and utilities. Its platform is designed to connect to a customer's existing IT systems rather than replace them.

Key facts

  • Focus: customer experience, contact centres and automation
  • Method: a step-by-step route from analysis to hyperautomation, with four decision gates for each use case

Profile written by TrustList from the business's own published information, Oct 2026.

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