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Operata

Experience management platform that monitors and diagnoses call quality for Amazon Connect and wider customer experience stacks

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  • Web Development
  • IT Services
  • Software Development
  • Frontend
  • +3 more
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About Operata

Operata is an experience management platform that began with Amazon Connect, the cloud contact centre service. It collects data on each agent and each call, so teams can see where voice quality or the supporting environment is going wrong.

What Operata offers

  • Monitoring — information gathered along the whole path from customer to agent.
  • Continuous testing — a range of test methods in place of several separate tools.
  • Machine-learning diagnostics — learns normal service quality to predict issues and speed up fixes.
  • CX observability — its current site extends this to AI agents, contact centre platforms and telephony.

Who it works with

Enterprises running contact centres, including remote and outsourced operations, with a mix of AI and human agents.

Key facts

  • Main platform: Amazon Connect
  • Focus: real-time monitoring across customer interactions

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

  • Web Development
  • IT Services
  • Software Development
  • Frontend
  • Backend
  • Australia
  • Full-stack

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