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IT Product Company

Medallia

Software platform that gathers customer and employee feedback and turns it into insight for large organisations

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About Medallia

Medallia sells experience management software. Its main product, the Medallia Experience Cloud, captures feedback signals from customers, employees and citizens across in-person, digital and connected-device interactions.

Services

  • Experience Cloud platform: a software service that collects and manages experience data.
  • Signal capture: takes in feedback from everyday journeys, both online and face to face.
  • AI insights: proprietary AI that surfaces personalised and predictive findings to act on.
  • Text analytics: automatic detection of themes in written feedback without manual tagging.
  • Reply tools: AI-generated, branded responses so teams can close the loop with customers.

Who it serves

Medallia targets large enterprises and says its tools help them reduce customer churn and spot cross-selling opportunities. Named customers on its site include H&R Block and J&J.

Key facts

  • Product: Medallia Experience Cloud
  • Audiences measured: customers, employees and citizens
  • Delivery: software as a service

Profile written by TrustList from the business's own published information, Oct 2026.

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