Localz

Localz builds software that lets customers follow deliveries and service visits in real time. The product now sits within the Descartes range as the Descartes Customer Engagement Platform, and it targets retail deliveries and field service work.

What Localz offers

• Order tracking — a web portal where customers watch a delivery, chat with the business and leave feedback.
• Appointment management — customers confirm, cancel or rearrange visits themselves.
• Click and collect — a customer portal plus a staff app for faster in-store and kerbside pickup.
• Automated messages — notifications that keep customers informed without manual calls.
• Routing add-on — works alongside Descartes routing tools to automate customer communication.

Who it works with

Named customers include British Gas, Autoglass, Safelite, Woolworths, Dan Murphy's, Countdown and Travis Perkins. Case studies on the site feature HSS Hire and Fairhive Homes, which report fewer missed appointments and quicker follow-up on complaints.

Key facts

• Focus: last-mile delivery and field service
• Owner brand: Descartes