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IT Product Company

Hiver

Customer service platform that brings email, chat and other channels into one shared inbox for support teams

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  • Web Development
  • JavaScript
  • United States of America
  • Software Development
  • +10 more
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About Hiver

Hiver makes software for customer support teams. It started by making email easier for teams to share and has grown into a platform that handles several channels from a single workspace.

What Hiver offers

  • Omnichannel inbox — email, chat, Slack, voice, SMS, WhatsApp and social messages in one queue.
  • Team collaboration — internal notes, Slack threads inside the tool, and linked tasks in Jira or Linear.
  • Workflows — rules for routing, triage and alerts, with updates passed between connected tools.
  • AI agents and copilot — agents that work through multi-step requests, and a copilot that investigates issues and drafts replies.
  • Insights — the ability to ask questions of support data to spot themes and quality gaps.
  • Integrations — connectors to Salesforce, Shopify, NetSuite and other tools.

Who it works with

Support teams handling complex requests that involve several people or systems. The site says more than 10,000 teams use it.

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

  • Web Development
  • JavaScript
  • United States of America
  • Software Development
  • eCommerce
  • Android
  • PHP
  • UI/UX Design
  • Java
  • E-Commerce Development
  • .NET
  • SEO
  • iPhone
  • iOS App

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