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IT Product Company

Gorgias

Helpdesk and AI support agent for e-commerce merchants, with orders and customer data in each conversation

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  • Web Development
  • WordPress
  • IT Services
  • United States of America
  • +8 more
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About Gorgias

Gorgias builds a multi-channel helpdesk for online merchants. It links with a store's back office so support staff see customer and order details alongside each message. Its website now presents it as a conversational AI platform for e-commerce.

What Gorgias offers

  • Unified inbox — email, chat, SMS, WhatsApp, Instagram and Facebook in a single view.
  • AI agent — automated answers for routine tickets, trained on a brand's own rules and tone.
  • Store actions in the ticket — cancelling, discounting or upselling without leaving the conversation.
  • Integrations — connections to apps such as Recharge, Klaviyo and Yotpo.
  • Reporting — figures on how much revenue support conversations generate.

Who it works with

E-commerce brands, especially Shopify merchants, that want to manage all support in one place and use support to help sales.

Key facts

  • Product type: helpdesk with AI agent
  • Channels: email, chat, SMS, social and messaging apps
  • Platform focus: Shopify and other online stores

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

  • Web Development
  • WordPress
  • IT Services
  • United States of America
  • eCommerce
  • Android
  • Web Design
  • HTML5
  • iOS App
  • SaaS
  • CMS
  • CSS

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