Engage Solutions Group

Engage Solutions Group, known as ESG, supplies an engagement platform that organisations use to reach their colleagues and their customers. The platform is a branded, mobile-first app with a social-style feel, and the team supports clients with strategy and rollout.

Services

• Colleague communities: one space for updates, recognition, learning and feedback, replacing intranets and email.
• Customer communities: a place where customers get answers and stay in touch, with an AI assistant called Appi AI personalising messages.
• Lifecycle management: covers the full colleague and customer journey, from onboarding to advocacy.
• Integration: connects systems, identity and data behind a single login.
• Expert support: engagement strategy, audience planning, branded launch, adoption and outcome measurement.

Who it works with

Organisations that want to engage staff and customers together, including businesses with deskless workforces.

Key facts

• Product: Community Engagement Platform
• Region: UK-based provider with clients worldwide