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eClinicalWorks

US cloud health record system with telehealth, patient engagement, revenue-cycle services and AI call handling

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  • Founded 1999
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About eClinicalWorks

eClinicalWorks supplies cloud-hosted electronic health record software to medical practices, and calls itself the largest cloud EHR provider in the US. Around the record system it offers telehealth, patient engagement tools, outsourced revenue-cycle work and an AI contact centre, with versions shaped for different specialties.

Services

  • eClinicalWorks V12 EHR: the core cloud record system, now with AI features built in.
  • Patient engagement: online self-booking, check-in, telehealth visits and secure messaging.
  • AI scribe: clinical documentation help through a scribe from Sunoh.ai.
  • Revenue-cycle management: a billing service quoting first-pass claim acceptance of 98% or higher.
  • healow Genie: an AI contact centre that answers patient calls at any hour and handles bookings and follow-ups.
  • Population health tools: analysis of disease patterns and patient risk.

Who it works with

The company serves physicians, nurse practitioners, office staff and new practices across many specialties, with published examples from family care, orthopaedic and behavioural health practices.

Key facts

  • Based in: United States
  • Partners: Sunoh.ai for the AI scribe
  • Delivery: cloud-based

Profile written by TrustList from the business's own published information, Sep 2026.

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