Dynamic AI56

Dynamic AI56 provides automation for business communication. Its software watches how employees and operators handle conversations, learns the patterns, and then begins to handle routine cases itself. Cases it is unsure about still go to human staff.

What Dynamic AI56 offers

• Communication automation — handles support, supply chain, HR, finance and similar requests through tools such as Slack and Teams.
• Multi-channel coverage — one system for social networks, messengers, web chat, email and voice calls.
• Content-based routing — sends cases to the right person according to what they say.
• Management statistics — reports by department, channel, category, automation type and time period.
• Setup and tuning — the firm carries out the initial configuration and testing, then gives customers an interface to adjust settings.

Who it works with

Enterprises looking to automate communication with customers and employees.

Key facts

• Technology: patented natural language understanding architecture using machine learning
• Control: adjustable operating hours, confidence thresholds and data volumes