CloudCherry

CloudCherry is a customer experience management platform for voice-of-customer programmes. It maps and captures feedback across a customer's journey in many channels, and connects with existing systems of record so the data can be acted on.

What CloudCherry offers

• Feedback capture — omnichannel collection along the customer journey.
• Journey mapping — a view of where customers meet the business.
• Insights for every employee — data-driven findings shared across the organisation.
• Real-time action — alerts and follow-up while feedback is fresh.
• System integrations — links to major systems of record.

Who it works with

Large global enterprises that want customer experience to drive growth and profit.

Key facts

• Headquarters: Salt Lake City
• Other offices: Singapore, Dubai, Bengaluru and Chennai
• Backers: Vertex Ventures, Cisco Investments and IDG Ventures India