Verizon Communications

Accepting this Agreement means that you also agree to our Privacy Policy, available at verizon com/privacy, which may be updated from time to time and describes the information we collect, how we use and share it, and the choices you have about how certain information is used and shared We will notify you or ask for your permission, as appropriate, if we plan to use your information for additional purposes It is your responsibility to let the people who connect devices through your mobile hotspot, Jetpack or wireless router know that we will collect, use and share information about their device and use of the Service as described in our Privacy Policy If you are a California resident, you can view our California privacy notice at verizon com/californiaprivacy

Many services and applications offered through your device may be provided by third parties When you access and use third-party services, including third-party services which Verizon may make available as part of or in connection with your Verizon Service, you are subject to the terms of service and privacy policy issued by those third-party providers when using their services You should review their applicable terms and privacy policy before you use, link to or download a service or application provided by a third party

You agree that Verizon and collections agencies that work on our behalf may contact you about your account status, including past-due or current charges, using prerecorded calls, email and calls or messages delivered by an automatic telephone dialing system to any wireless phone number, other contact number or email address you provide Verizon will treat any email address you provide as your private email that is only accessible by you; you acknowledge that we may send you receipts, notices and other documents regarding your service to this email address Unless you notify us that your wireless service is based in a different time zone, calls will be made to your cellular device during permitted calling hours based upon the time zone affiliated with the mobile telephone number you provide

What happens if my Postpay Service is canceled before the end of my contract term?

If you purchased a device on a monthly installment agreement and cancel service, you should check that agreement to determine if you may have to immediately pay off the balance

Your Mobile Number and Porting.

You may be able to transfer, or "port," your wireless phone number to another carrier If you port a number from us, we'll treat it as though you asked us to cancel your Service for that number After the porting is completed, you won't be able to use our service for that number, but you'll remain responsible for all fees and charges through the end of that billing cycle, just like any other cancellation If you're a Prepaid customer, you won't be entitled to a refund of any balance on your account If you port a number to us, please be aware that we may not be able to provide some services right away, such as 911 location services You don't have any rights to your wireless phone number, except for any right you may have to port it After a line of service is disconnected, for any reason, the disconnected Mobile Telephone Number (MTN) may not be suspended or otherwise reserved and may not be able to be recovered

Can I have someone else manage my Postpay account?

No problem – just tell us by phone, in person or in writing You can appoint someone to manage your Postpay account The person you appoint (the Account Manager) must be age 18 or older (19 in Alabama and Nebraska) Anyone you appoint as an Account Manager will be able to make changes to your account, including adding new lines of Service, buying a new wireless device(s) on a device payment agreement based upon your credit history, billing certain services and accessories to your account, and extending your contract term Any changes that person makes will be treated as modifications to this Agreement You, the Account Owner, remain responsible for any changes an Account Manager makes to your account

Can Verizon change this Agreement or my Service?

We may change prices or any other term of your Service or this Agreement at any time, but we'll provide notice first (except as noted below in the “What Charges are set by Verizon?” and “Government Taxes, Fees, and Other Charges” sections), including written notice if you have Postpay Service If you use your Service after the change takes effect, that means you're accepting the change If you're a Postpay customer and a change to your Plan or this Agreement has a material adverse effect on you, you can cancel the line of Service that has been affected within 60 days of receiving the notice with no early termination fee if we fail to negate the change after you notify us of your objection to it Notwithstanding this provision, if we make any changes to the dispute resolution provision of this Agreement, such changes will not affect the resolution of any disputes that arose before such change, unless you want them to apply to a pending dispute

If you download or use applications, services or software provided by third parties (including voice applications), 911 or E911, or other calling functionality, may work differently than services offered by us or may not work at all Please review all terms and conditions of such third–party products Verizon Wireless is not responsible for any third–party information, content, applications or services you access, download or use on your device You are responsible for maintaining virus and other internet security protections when accessing these third–party products or services For additional information, visit the Verizon Content Policy at verizon com/about/our-company/company-policies To learn about content filtering and how you may block materials harmful to minors, visit verizon com/solutions-and-services/content-filters/ For information about our network management practices for our broadband internet access services visit verizon com/about/our-company/open-internet

Where and how does Verizon wireless Service work?

Wireless devices use radio transmissions, so unfortunately you can't get Service if your device isn't in range of a transmission signal And please be aware that even within your Coverage Area, many things can affect the availability and quality of your Service, including network capacity, your device, terrain, buildings, foliage and weather

How does Verizon calculate my charges?

You agree to pay all access, usage and other charges that you or any other user of your wireless device incurred If multiple wireless devices are associated with your account, you agree to pay all charges incurred by users of those wireless devices For charges based on the amount of time used or data sent or received, we'll round up any fraction to the next full minute or, depending on how you're billed for data usage, the next full megabyte or gigabyte For outgoing calls, usage time starts when you first press Send or the call connects to a network, and for incoming calls, it starts when the call connects to a network (which may be before it rings) Usage time may end several seconds after you press End or after the call disconnects For calls made on our network, we charge only for calls that are answered, including by machines For Postpay Service, usage cannot always be processed right away and may be included in a later bill, but the usage will still count toward your allowance for the month when the Service was used

What Charges are set by Verizon?

Government Taxes, Fees and Other Charges

You must also pay all taxes, fees and other charges that federal, state and local governments require us to collect from our customers Please note that we may not be able to notify you in advance of changes to these charges

You're "roaming" whenever your wireless device connects to a network outside your Coverage Area or connects to another carrier's network, which could happen even within your Coverage Area There may be higher rates or extra charges (including charges for long distance, tolls or calls that don't connect), and your data service may be limited or slowed when roaming

How can I prevent unintended charges on my bill or block spam calls?

Many services and applications are accessible on or through wireless devices, including purchases of games, movies, music and other content Some of these services are provided by Verizon Others are provided by third parties that may offer the option to bill the charges to your Verizon bill or other methods of payment Charges may be one-time or recurring The amount and frequency of the charges will be disclosed to you or the person using your device or a device associated with your account at the time a purchase is made If the purchaser chooses to have the charges billed to your account, such charges will become part of the amount due for that billing cycle Verizon offers tools to block or restrict these services, and to block all billing for third-party services on your Verizon wireless bill, at verizonwireless com/myverizon We do not support calls to 900, 976 and certain other international premium rate numbers

Verizon automatically blocks in the network many calls that are highly likely to be illegal, such as calls from telephone numbers that are not authorized to make outbound calls Additionally, your Service includes access to optional blocking tools for unwanted robocalls through our Call Filter service to which you may be auto-enrolled This service sends to voicemail many calls we determine to be high-risk spam, but you can adjust your spam filter preferences to block more or less calls Visit www verizon com/about/responsibility/robocalls for more info

How and when can I dispute charges?

If you're a Postpay customer, you can dispute your bill, but unless otherwise provided by law or unless you're disputing charges because your wireless device was lost or stolen, you still have to pay all charges until the dispute is resolved YOU MAY CALL US TO DISPUTE CHARGES ON YOUR BILL OR ANY SERVICE(S) FOR WHICH YOU WERE BILLED, BUT IF YOU WISH TO PRESERVE YOUR RIGHT TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING SUCH DISPUTE, YOU MUST WRITE TO US AT THE CUSTOMER SERVICE ADDRESS ON YOUR BILL, OR SEND US A COMPLETED NOTICE OF DISPUTE FORM (AVAILABLE AT VERIZON COM)

What are my rights for dropped calls or interrupted Service?

If you drop a call in your Coverage Area, redial If it's answered within 5 minutes, call us within 90 days if you're a Postpay customer or within 45 days if you're a Prepaid customer, and we'll give you a 1–minute airtime credit If you're a Postpay customer and you lose Service in your Coverage Area for more than 24 hours in a row and we're at fault, call us within 180 days and we'll give you a credit for the time lost Please be aware that these are your only rights for dropped calls or interrupted Service

If you're a Postpay customer and we don't get your payment on time, we will charge you a late fee of up to 1 5% per month (18% per year) on the unpaid balance, or a flat $5 per month, whichever is greater, if allowed by law in the state of your billing address (If you choose to have your Service billed by another company (pursuant to a Verizon-approved program), late fees are set by that company and may be higher than our late fees ) Late fees are part of the rates and charges you agree to pay If you fail to pay on time and we refer your account(s) to a third party for collection, a collection fee will be assessed and will be due at the time of the referral to the third party The fee will be calculated at the maximum percentage permitted by applicable law, not to exceed 18 percent We may require a deposit at the time of activation or afterward, or an increased deposit We'll pay simple interest on any deposit at the rate the law requires We may apply deposits or payments in any order to any amounts you owe us on any account If your final credit balance is less than $1, we will refund it only if you ask If your service is suspended or terminated, you may have to pay a fee to have service reactivated

If you're a Prepaid customer, you may replenish your balance at any time before the expiration date by providing us with another payment If you maintain a Prepaid account balance, it may not exceed $1,000 and you may be prevented from replenishing if your balance reaches $1,000 We may apply your payments to any amounts you may owe us if your earlier account replenishment payments had been reversed If you do not have sufficient funds in your account to cover your Service, and sufficient funds are not added within 60 days, your account will be canceled and any unused balance will be forfeited