TransCosmos

transcosmos is an outsourcing and digital services group that has operated for around six decades. It runs customer experience and contact centre operations, and says it delivers services in dozens of countries.

What TransCosmos does

• Contact centre services: handles customer support for clients, including a social media platform and an airline.
• Voice and chat bots: a technology stack covering more than twenty languages, with IVR and chatbot tools ready to deploy.
• Digital transformation: solutions built around customer needs for public and private organisations.
• Process analysis: includes process mining applied to access logs and chat scenarios.
• Business process outsourcing: ranked by outside sources among global BPO providers, according to its site.

Clients

Clients come from both the public and private sectors, and the company highlights customer experience as its main differentiator.

Key facts

• Team: About 60,000 employees
• Footprint: 172 offices across 32 countries
• Service reach: End-to-end services in 48 countries