Gridberry

Gridberry appears on its website as SISA, a smart solutions agency, a business-to-business consultancy focused on customer experience. Its flagship service is mystery shopping, carried out by a network of trained shoppers who check whether a brand delivers what it promises.

What Gridberry offers

• Mystery shopping — assessments of service quality, used to improve service and spot business risks.
• Web design and development — websites with content and designs meant to stand out.
• Soft skills training — courses delivered by trainers, aimed at customer-facing staff.
• SMS gateway — a messaging service for sending texts to customers.
• Customer experience development plans — plans and insight tools for organisations.

Who it works with

Organisations that want to measure and improve customer service, such as stores and other businesses dealing with the public. The agency highlights problems like long waiting times, impersonal contact and rising customer expectations.

Key facts

• Flagship service: mystery shopping