[24]7.ai

[24]7.ai is a customer experience management company that grew out of the contact centre business. It sells a cloud platform, the 24/7 Engagement Cloud, and related services that help companies handle customer conversations. The software is delivered as a service and is designed to build on a client's existing technology.

What [24]7.ai offers

• AI-powered self-service — automated support across channels to resolve customer issues quickly.
• Intent-based targeting — personalised messaging aimed at lead generation.
• Agent performance tools — an operating framework and smart tools for contact centre agents.
• Interaction analytics — analysis of customer interactions to turn findings into action.
• Journey management — keeping context as a customer moves between channels.

Who it works with

Large consumer-facing brands and enterprises with contact centres. Its website mentions work for a credit union and an electronics retailer.

Key facts

• Platform: Engagement Cloud
• Delivery model: software as a service
• Origin: contact centre operations