Insocial - Feedback Solutions

Insocial - Feedback Solutions is a Dutch-language experience management platform for collecting and acting on feedback. Businesses use it to ask customers and staff what they think at different moments and to see the answers in one place.

What Insocial - Feedback Solutions offers

• Customer surveys — short, easy-to-complete questionnaires sent at points along the customer journey.
• Dashboards — personalised views that bring results together so teams can share them across the organisation.
• Customer service feedback — measures how service contacts are experienced and where unhappy customers can be won back.
• Online channel measurement — tracks the experience of websites and applications.
• Employee check-ups — surveys that gauge staff satisfaction from onboarding through to leaving.
• Published reviews — lets a business display what customers say about it.

Who it works with

Organisations that want to monitor customer experience, brand perception and employee satisfaction. The company also works through a wider network of partners.

Key facts

• Platform type: experience management and feedback collection
• Website language: Dutch