Bridgeable

Bridgeable is a service design consultancy in Toronto, Canada. Its teams study how people use services and then redesign those experiences, with deep experience in healthcare and pharmaceuticals alongside finance, telecoms, government and transit.

Services

• Strategic foresight and innovation: future scenario mapping, environmental scans and co-creation sessions that align stakeholders on a strategy.
• Customer experience design: research with qualitative and quantitative data, prototyping and end-to-end service blueprints.
• Capability building: training client teams in service design and design thinking methods.
• Toolkits: practical tools such as experience mapping and behaviour change kits.

Customers and markets

Clients have included Bristol-Myers Squibb, Princess Margaret Cancer Centre, Prosper Canada, CommuniVax, the Canadian Institute for Social Prescribing and University Health Network. Projects range from Alzheimer's care in the US to home care for older adults in Ontario and consent in clinical trials.

Key facts

• Based in: Toronto, Canada
• Sectors: healthcare, financial services, telecommunications, government and transit
• Recognition: a commercial project award at the Global Service Design Awards