DropThought

DropThought is a customer feedback tool. It aims to make collecting and acting on feedback simple, so that every part of an organisation can hear customers and use what they say in decisions.

What DropThought offers

• Instant feedback collection — gathering views from customers as they happen.
• Quick response — replying to customers and resolving issues promptly.
• Social promotion — helping businesses share positive feedback on social media.
• Data-driven insight — turning responses into information for decision making.

Who it works with

Businesses that want to hear from customers. The company describes its approach as built on openness and honesty, and says it wants to strengthen the voice of everyone inside an organisation.