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Calabrio, Inc.

Contact centre software for call recording, quality management and workforce scheduling, now part of Verint

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  • Web Development
  • WordPress
  • IT Services
  • United States of America
  • +9 more
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About Calabrio, Inc.

Calabrio, Inc. makes software for contact centres. Its main product, Calabrio ONE, records and analyses customer interactions to give a single view of each customer. Its website now sits under Verint, which sells the workforce tools within its workforce engagement range.

What Calabrio, Inc. offers

  • Call recording — captures customer conversations.
  • Quality management — assesses how agents handle interactions.
  • Workforce management — forecasting and scheduling of agents.
  • Voice-of-the-customer analytics — insight drawn from customer interactions.
  • Reporting — dashboards on performance across channels.

Who it works with

Contact centres and customer service teams managing multichannel customer contact. The platform can be installed on public, private or hybrid cloud.

Key facts

  • Product: Calabrio ONE
  • Hosting: public, private or hybrid cloud
  • Current owner: Verint, according to its website

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

  • Web Development
  • WordPress
  • IT Services
  • United States of America
  • eCommerce
  • Android
  • Java
  • Web Design
  • HTML5
  • iOS App
  • CMS
  • CSS
  • VOIP

Rankings

As of 2026-10-05. Organic ranks only; sponsored placements are never ranks.

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