Retail Management Solutions

• Visibility Into All Assets and Work Orders Instead of putting out fires, prevent them
• Proactively manage every location through preventive maintenance and work order management

Visibility Into All Assets and Work Orders

Instead of putting out fires, prevent them Proactively manage every location through preventive maintenance and work order management

• Agile Facilities Give the Competitive Edge Greater control brings greater freedom to rapidly shift priorities, resources, and workflows without impacting customer experience

Agile Facilities Give the Competitive Edge

Greater control brings greater freedom to rapidly shift priorities, resources, and workflows without impacting customer experience

ServiceChannel is a vital tool for managing our 2,000+ facilities. For running a multi-site restaurant, it's a must.

Roger Goldstein Executive Director of Facilities

Our stores loved the easy access, fast response and the ability for them to get back to customers efficiently and quickly. Having analytics is also huge for us in being able to operate more strategically and proactively, including boosting the speed and quality of our decision making.

Alan Donohoe Facilities Manager, Louis Vuitton

ServiceChannel Refrigerant Tracking enables us to provide a healthy and clean environment for our customers while saving money on energy costs and remaining compliant.

Craig DeGroat Maintenance Manager, Tops Friendly Markets

With the level of detail ServiceChannel provides, I now have data to show the finance and operations team that it may be time to replace a revenue generating asset, this has made my life so much easier.

Jim Pearson Maintenance Manager, Cal's Convenience Whether you have your own Facilities team, or you’re looking for a partner to manage the day-to-day, our flexible solutions are tailored to your business goals

Get a single source of truth for simplified, insight-driven automation across your locations, with the #1 facilities management software

A collaborative approach to facilities management-as-a-service Less work and cost for you, with better results

Reduce facility downtime and costs by working with the top providers in every trade and region, based on actual performance data

We serve leaders across a range of industries, including:

See your brand thrive

As your data-driven source of truth for managing assets and service providers, ServiceChannel enables peak performance for multi-location brands through our software platform, service provider marketplace, and expertly-managed services

Top brands use one integrated Facilities Management Platform to automate work orders, manage service providers, deliver amazing customer experiences — and higher ROI Learn more

• REPORT GROCERY Grocery Facilities Benchmark Report This report highlights the key metrics used by leaders from Facilities, Real Estate, Procurement, and Finance to assess the performance and cost-effectiveness of their facilities programs
• With the pressure on profit margins in the grocery industry, every dollar spent on physical assets matters
• Plus, with the ever growing variety of departments and consumer offerings, the reliability of assets and the quality of the customer experience matters more each year

Grocery Facilities Benchmark Report

This report highlights the key metrics used by leaders from Facilities, Real Estate, Procurement, and Finance to assess the performance and cost-effectiveness of their facilities programs With the pressure on profit margins in the grocery industry, every dollar spent on physical assets matters Plus, with the ever growing variety of departments and consumer offerings, the reliability of assets and the quality of the customer experience matters more each year

• PODCAST RETAIL Maintaining a Billion Dollar Asset Fleet With RJ Zanes, Senior Director, Facilities Maintenance at Sam’s Club Taking great care of an asset fleet is a direct way to drive customer loyalty
• This episode features an interview with RJ Zanes, Senior Director of Facilities Maintenance at Sam’s Club
• Prior to Sam’s Club, RJ held operations roles at JLL, Daifuku, JBT Aerotech
• On this episode, RJ discusses maintaining a billion dollar asset fleet, how he drives accountability through quality assurance, and why his number one goal is providing member delight

Maintaining a Billion Dollar Asset Fleet

With RJ Zanes, Senior Director, Facilities Maintenance at Sam’s Club Taking great care of an asset fleet is a direct way to drive customer loyalty This episode features an interview with RJ Zanes, Senior Director of Facilities Maintenance at Sam’s Club Prior to Sam’s Club, RJ held operations roles at JLL, Daifuku, JBT Aerotech On this episode, RJ discusses maintaining a billion dollar asset fleet, how he drives accountability through quality assurance, and why his number one goal is providing member delight